You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Tap Add a room, Tap the room you're in. Tap Start the scan. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Hi @Zahra_m27 . The Virgin Media Connect app is the control unit for your WiFi. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. Stream from Virgin Media. The Virgin Media Connect App is the control unit for your WiFi. - 5289462. 1 ACCEPTED SOLUTION. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Tap Add a room, Tap the room you're in. Manage Your Account. Please let me know how you get on. Thanks, Kath_F . See the following page for details, including how to order online via My Virgoin Media or through the Connect app. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Clicking on Chat to us now does nothing. I have a deadzone in my pantry and need to get wifi working so my smart lights can work. . Further exclusions & legal stuff apply. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. This does not seem correct, given we are. Download the Virgin Media Connect app now. . My Virgin Media App. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. While connect to WiFi, Tap I’m ready. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. And the pods should be delivered within 72 hours. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. I have a volt M200 package. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. So you need to prove that you can't get 30 Mbps (3. The pods can only be sent out one at a. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. No setup fee. Then Start the scan again. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Tried to call but no go there either. Virgin Phone Switchover. Browse Virgin Media Virgin Media Community. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. I have a Volt package so should be able to get up to 3. Reply. In 'my virgin media' account it says to order from the VM connect app. I have used the Virgin Connect app to confirm these speeds. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Browse Virgin Media Virgin Media Community. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. We apologise for any frustration this experience may have caused. Tap Order a WiFi Booster if an option. Virgin Phone Switchover. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hi @Pinkle89 thanks for getting back to us. Sign in . Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . My WiFi does not reach the back end of my home. - 5289462. Scan complete, Tap continue. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Hi. Best. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Hmm. Tap Add a room, Tap the room you're in. It is not great - often the reconnections drop out or can't be made. Tap Start the scan. I am now on the phone and moving between departments and being on hold. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. Tap Start the scan. To install a. The app should detect low signal and allow you to order them straight from there. Wifi keeps dropping out in some of the rooms of my house. can you please advise how I get a Wifi Pod . QuickStart, set up and connections. Wi-Fi Pods. See the following page for details, including how to order online via My Virgin Media or through the Connect app. The mesh wifi pods now come with a speed guarantee . Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. This will be available via the purple envelope on the top right of this page. Go on live chat on VM website and request a pod. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Then Start the scan again. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Subscribe to this message's RSS feed. Networking and WiFi. Options. . Stay safe online. I'm going round in circles trying to get a pod online or within the My Connect app. This will be. Hi J1882, Thank you for posting to us here on the Community. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Current VM broadband only customer. Speak soon, Nat. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. on 01-05-2023 13:10. Account - Cable. However they can be chargeable depending what package you on. SpeedHow to perform the scan and order the wifi pods when using the Connect app. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Use the VM connect app or give customer services a call. It is not great - often the reconnections drop out or can't be made. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Verdict. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Account - Mobile. QuickStart, set up and connections. Sorry to hear of the lack of Wi-Fi pods being delivered to you. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. I have spent an hour looking through the VM website and I can - 5149114. Wait 2 mintues for Scan. Then Start the scan again. Reply. This promotion means you won’t pay the usual setup fee of £35. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Is this correct, if so is there anybody that can help. Apologies for the delay in responding. QuickStart, set up and connections. Scan complete, Tap continue. I have a volt M200 package. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Thanks for your suggestion. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. While connect to WiFi, Tap I’m ready. Then Start the scan again. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. 😞 I will assist you on this and send a private message. However, this can take up to 24 hours to be updated. I have the 1gb package, I have run the speed test which confirmed the. . I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. 3 weeks ago. I don't understand how to order a Wi-Fi pod. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The app should detect low signal and allow you to order them straight from there. Tap Add a room, Tap the room you're in. Please do get in touch if you require any further assistance, and we will be happy to help. Manage Your Account. About our help and support page. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Have replied to your PM and awaiting your response. And the pods should be delivered within 72 hours. John. Forum Team. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Stream from Virgin Media. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 0 Kudos. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. To do this, you’ll need to wait until you receive your tracking email. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. My Virgin Media App. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. Regards, Steven_L. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. The mesh wifi pods now come with a speed guarantee . We would like to show you a description here but the site won’t allow us. Tap Add a room, Tap the room you're in. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. . My Virgin Media App. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. 🌞QuickStart, set up and connections. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. Virgin Mobile. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. While connect to WiFi, Tap I’m ready. They are free on Volt, 1GB or Oomph bundles. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Email. SpeedWait 2 mintues for Scan. . There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Once this has been done it will advise if a pod is needed and then will allow you to order. The only problem is duri. Stream from Virgin Media. Thanks newapollo. Virgin TV 360. I am going to send you a private message. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. We need to order a couple of pods as we have several areas of our house with no signal. You need to do a scan on the connect app. Tap Add a room, Tap the room you're in. Options. Networking and WiFi. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. . Our new WiFi Max service allows you to have up to 3 pods. WiFi Pods and Boosters. Scan complete, Tap continue. Please let me know how you get on. Can anyone advise please? We’ve ran several scans using the app of our home. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Please help. I presume I'm on WiFi max because my package is the 1gig volt. Scan complete, Tap continue. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Due to this, we are only able to offer limited help. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. ) he went through and ordered the pod for me, so hopefully will come through and be free. Hi @Pinkle89 thanks for getting back to us. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. Tried to order wifimax pod from my account but it asks me to chat to someone. My WiFi does not reach the back end of my home. . While connect to WiFi, Tap I’m ready. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. If you need any further help after doing this, let us know. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Tap Start the scan. How to perform the scan and order the wifi pods when using the Connect app. You need to use the Connect app. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Thanks, Look out for the envelope in the top right-hand corner. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. The home scan feature will guide you from room to room to carry out WiFi speed tests. Our new WiFi Max service allows you to have up to 3 pods. Home Phone. There's areas of my house that get no wifi signal. Here you’ll find all the help you need for Virgin Media related problems and issues. Account - Mobile. Pod will need reactivating on the New Hub - on your account so. - 5405927. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. I don't work for Virgin Media. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Phone. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Hello, I wonder if someone can help me to order my first WiFi pod please. Virgin Media. TV on the go. • View, manage and even order WiFi Pods*. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. WiFi Pods and Boosters. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. • While connect to WiFi, Tap I’m ready. . Networking and WiFi. Wait 2 mintues for Scan. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. Just buy a Wireless Repeater ! - 5403097. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Can anyone advise please? We’ve ran several scans using the app of our home. Security matters. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Any issues, please make your own Forum thread as easier to help 🙂. . High up (8ft) not any. Speed It's great to hear you're looking at having WiFi Pods. Subscribe to this message's RSS feed. Not ideal when the Connect app only occasionally decides to recognise the hub. I went on the Virgin Chat and the agent said they would organise a pod. Check out the purple envelope in the top right hand corner for a private message from me. Networking and WiFi. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. The app checks wifi strengh and then tries to improve the router. Pick a category to get started. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. No setup fee. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Networking and WiFi. Inefficient, extremely poor designed process. Start the Scan (do this in every room) Scan complete. QuickStart, set up and connections. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. . The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. The pods can only be sent out one at a time too. 1 ACCEPTED SOLUTION. Very Insightful Person. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. QuickStart, set up and connections. About our help and support page. Check your broadband service. Browse. Networking and WiFi. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. I was advised I could order one free through the connect app but not seeing an option to do so. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Regards. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Hmmm thanks for that but that isn't quite how the conversation went. Browse Virgin Media Virgin Media Community. Our new WiFi Max service allows you to have up to 3 pods. Forum Team. In response to Chris_W1. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Here you can change your network name (SSID) and password, choose which. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Wait 2 mintues for Scan. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Up to 3 WiFi Pods if needed. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. 0 Kudos. Please let me know how you get on. Tap Start the scan. Tap Start the scan and then. - 5391224. Did you take out Wi-Fi Max. Scan complete, Tap continue. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Sign in to My Virgin Media. However it will be chargeable if your on a lower tariff. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Kindest regards, David_Bn. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. SpeedHi BenHawkeye . Change or cancel your package. QuickStart, set up and connections. Patiently looking forward to a FTTP choice in my area. Start the Scan (do this in every room) Scan complete. The WiFi signal needs boosting upstairs. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Forum; Apps. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Wi-Fi pods - failed orders. Hello, I wonder if someone can help me to order my first WiFi pod please. Browse Virgin Media Virgin Media Community. Scan complete, Tap continue. HI had virgin media installed on Saturday. I have merged them now. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Virgin Phone Switchover. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. Here you’ll find all the help you need for Virgin Media related problems and issues. QuickStart, set up and connections. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Home Phone. Simply sign into My Virgin Media and you will see your orders on your account dashboard. If the scan picks up that you need a pod it will allow you to order some. And sorry that you require a pod. · While connect to WiFi, Tap I’m ready. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Complaints. Browse Virgin Media Virgin Media Community. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Manage Your Account. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Stay safe online.